Privacy Policy

Welcome to Grozy Delivery Partner. This Privacy Policy explains how we collect, use, store, and protect information when you use the Grozy Delivery Partner mobile application and related services.

1. Information We Collect

We may collect the following categories of information when you register for or use the Grozy Delivery Partner application.

1.1 Personal Information

Depending on the services provided, we may collect:

• Full name
• Mobile phone number
• Email address
• Profile photograph
• Date of birth or age-related information where required
• Residential or communication address
• Government-issued identification information where required for verification
• Emergency contact information, if provided

1.2 Delivery and Order Information

To enable grocery delivery services, we may collect information related to your delivery activities, including:

• Order IDs
• Pickup location
• Delivery location
• Delivery status
• Order acceptance and completion information
• Delivery timestamps
• Customer or store information necessary to complete an order

1.3 Location Information

Grozy Delivery Partner may collect your device's location while you are using the application for delivery-related purposes.

Location information may be used to:

• Show available delivery assignments
• Provide navigation assistance
• Help determine your proximity to pickup and delivery locations
• Track delivery progress
• Provide estimated arrival information
• Improve delivery operations and service quality
• Detect and investigate fraudulent or unauthorized activity

Depending on your device settings and the features you use, location information may be collected while the application is running in the background when necessary to support active delivery operations.

1.4 Device and Technical Information

We may automatically collect certain technical information, including:

• Device model
• Operating system and version
• Application version
• Device identifiers
• IP address
• Network information
• Crash reports
• Performance information
• Log information

1.5 Payment and Earnings Information

If the application provides payment, earnings, incentives, or settlement functionality, we may process information required to calculate and provide payments to delivery partners.

Payment information may include bank account details, payment identifiers, transaction information, and other information required by applicable payment providers or financial institutions.

2. How We Use Your Information

We may use collected information for the following purposes:

• Create and manage your delivery partner account
• Verify your identity and eligibility
• Assign grocery delivery orders
• Coordinate pickup and delivery activities
• Provide navigation and location-based services
• Calculate earnings, incentives, and payments
• Communicate with you regarding orders and account activity
• Provide customer and store support
• Maintain and improve the application
• Monitor application performance and reliability
• Prevent fraud, misuse, and unauthorized activity
• Comply with legal and regulatory requirements

3. Location Tracking

Because Grozy Delivery Partner is a delivery application, location information can be an important part of the service.

When you accept or perform a delivery, we may use location information to monitor delivery progress and provide accurate delivery-related services.

You can manage location permissions through your device settings. However, disabling location access may prevent certain delivery features from functioning correctly.

4. Sharing of Information

We do not sell your personal information.

We may share information when necessary to provide the service, including with:

• Grozy stores or merchants
• Customers, where necessary to complete a delivery
• Payment and financial service providers
• Maps and navigation service providers
• Cloud hosting and infrastructure providers
• Customer support providers
• Analytics and application monitoring providers
• Fraud prevention and security providers
• Government authorities when legally required

Information shared with third parties is limited to what is reasonably necessary for the applicable purpose.

5. Customer Information

During a delivery, you may receive limited customer information, such as a delivery address, name, phone number, or other details necessary to complete the order.

You must use customer information only for completing the assigned delivery and related support activities. You must not copy, store, disclose, or use customer information for unrelated purposes.

6. Communications

We may contact you through push notifications, SMS, phone calls, email, or in-app messages regarding:

• Delivery assignments
• Order updates
• Account verification
• Payment and earnings
• Important service announcements
• Security alerts
• Customer support

7. Data Security

We use reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal policies.

9. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw certain permissions through your device settings
• Ask questions about how your information is processed

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

10. Account Deactivation

You may request deactivation or deletion of your Grozy Delivery Partner account by contacting us using the details provided below.

Account deletion may not immediately remove information that we are legally required to retain or information necessary to resolve outstanding transactions, disputes, fraud investigations, or other legitimate business requirements.

11. Children's Privacy

Grozy Delivery Partner is intended for delivery partners and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

12. Third-Party Services

The application may use third-party services for functions such as maps, navigation, analytics, crash reporting, cloud hosting, authentication, communications, and payments.

These third-party providers may process information according to their own privacy policies and applicable agreements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

14. Contact Us

15. Consent

By registering for and using Grozy Delivery Partner, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described above, subject to applicable law.